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I get the frustration. It shows up in loads of places: supermarkets, banking, travel, even healthcare. Most people are fine with self-serve and digital because it’s faster, familiar and cheaper to run.
The pandemic accelerated it. People who never touched digital before suddenly had to. Mobile ownership went through the roof and the cost barrier dropped. For most organisations, the numbers now make the decision for them – the demand for physical processes just isn’t there at scale.
Choice matters, and I agree you should still be able to buy a paper ticket or pay cash if that’s what you want. But if the wider system - and society - has shifted, that choice comes at a real cost. Someone has to run a slower, more expensive infrastructure for a shrinking group of users.
What we’re debating isn’t whether choice is good. It’s who pays for it when society has largely moved on.
I had this conversation with someone recently. A generation ago, people banked over the counter. Then they used the ATMs, then telephone banking, and now it's contactless. The reason is the cost savings – a bank transaction over the counter costs c.£25 for the bank to process, an ATM transaction is about 10p, a phone transaction a few pennies and an online transaction a fraction of a penny.
I used to be the assistant manager of a bank branch with 7 tills. It was reduced to 3 over time when I left The branch is now a fruit and veg shop - the customers who wanted over thjje counter service simply died off, and the demand wasn't there to justify it.
If you want the personal, face-to-face, analogue service, you have to pay for it.
Much better than I expected it to be. Crowe was excellent; to be fair, the whole cast was pretty good. The films from the camps were really powerful; it might have been easier to have left them out, but I was relieved they didn't pull any punches with them.
On Chrome I recommend: Poper Blocker – removes YT ads Adblock – restricts ad elements uBlock Origin Lite – blocks trackers and miners Cookie Editor – the best simple cookie editor/deleting tool
*edit just turned them off and went on Newsnow...wow. It's unusable.
In absolute terms, we are not good enough, but in relative terms we are better than we have been for a while and better than others in the league which is how the table measure 'good'.
Foreign TV still have to make their picks; the UK broadcasters get first dibs and then the rest are up for grabs. West Ham have a decent US following so a later kick-off on the Sunday is possible, or even the MOnday evening.
Orient are also playing on the Saturday at 3pm. I think we will be moved to the Sunday. Derby/Leeds at 12.15, Pompey/ Arsenal at 2, and ManU/Brighton at 4.30.
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