| Fan services email 16:30 - Oct 18 with 1667 views | kel |
Has anyone had reason to contact the club using this address?
I sent an email on the day of the Swindon game but only got an automated reply saying they would respond within 14 days as per the club charter. Before anybody tells me to email them again -
a) I shouldn’t have to
b) past experience tells me I’ll get an answer quicker by posting about it on here. |  |
| |  |
| Fan services email on 23:36 - Oct 18 with 1429 views | Sandyman |
Yes. Made a suggestion a few days before the Swindon home game. Got the auto reply about a 14 day response, which never responded after 14 days. As the suggestion became irrelevant after the Swindon game, there was no need for a reply to be fair. Even so, given the excellent advances the club have made off-field, you'd expect a more timely, pro-active operation from this address. |  |
| "And only as far as Casey Pettit......" |
| |
| Fan services email on 08:45 - Oct 19 with 1258 views | kel |
| Fan services email on 23:36 - Oct 18 by Sandyman |
Yes. Made a suggestion a few days before the Swindon home game. Got the auto reply about a 14 day response, which never responded after 14 days. As the suggestion became irrelevant after the Swindon game, there was no need for a reply to be fair. Even so, given the excellent advances the club have made off-field, you'd expect a more timely, pro-active operation from this address. |
Cheers, SM.
I’ll see if what I contacted them about is resolved at tomorrow's game I suppose. If not, I’ll probably not be bringing my kids to games going forward unless it is which is a shame all round.
I may be wrong but I thought this was a fairly newly created role so surely a response with two weeks isn’t too much to ask, especially when the club gets so much right these days as you say. | |
| |
| Fan services email on 15:24 - Oct 19 with 1055 views | Dale_4_Life |
| Fan services email on 08:45 - Oct 19 by kel |
Cheers, SM.
I’ll see if what I contacted them about is resolved at tomorrow's game I suppose. If not, I’ll probably not be bringing my kids to games going forward unless it is which is a shame all round.
I may be wrong but I thought this was a fairly newly created role so surely a response with two weeks isn’t too much to ask, especially when the club gets so much right these days as you say. |
Can you air on here a indicator of the problem that needs sorting?.
It would be a huge backwards step by the club to not put any concern regarding younger fans front and central in the sort out as a priority stake.
As alluded massive progress in the majority of club opportunities and then this type of thing happens.
We know the club read this board (a good thing). |  | | |
| Fan services email on 15:39 - Oct 19 with 1016 views | kel |
| Fan services email on 15:24 - Oct 19 by Dale_4_Life |
Can you air on here a indicator of the problem that needs sorting?.
It would be a huge backwards step by the club to not put any concern regarding younger fans front and central in the sort out as a priority stake.
As alluded massive progress in the majority of club opportunities and then this type of thing happens.
We know the club read this board (a good thing). |
If what I mailed them about happens again tomorrow then I most likely will as it’s something the club should be concerned about, especially given the e-shot I received this afternoon regarding allocated seating and seeing from Judd’s post on here that they’re going big on it.
My query is also related to ground regulations so they can’t start preaching about one area of them and not showing any regard for others. I’m not one to bash the club usually but don’t send out fan surveys and ask for feedback if you’re going to ignore it. Screams of paying lip service otherwise. | |
| |
| Fan services email on 22:32 - Oct 20 with 482 views | chuckleberry |
| Fan services email on 15:39 - Oct 19 by kel |
If what I mailed them about happens again tomorrow then I most likely will as it’s something the club should be concerned about, especially given the e-shot I received this afternoon regarding allocated seating and seeing from Judd’s post on here that they’re going big on it.
My query is also related to ground regulations so they can’t start preaching about one area of them and not showing any regard for others. I’m not one to bash the club usually but don’t send out fan surveys and ask for feedback if you’re going to ignore it. Screams of paying lip service otherwise. |
I sent three emails to that address after the Oldham match and to this date, I still haven’t received a reply. |  | | |
| Fan services email on 22:48 - Oct 20 with 437 views | kel |
| Fan services email on 22:32 - Oct 20 by chuckleberry |
I sent three emails to that address after the Oldham match and to this date, I still haven’t received a reply. |
Very poor do. Especially when I’ve just received a feedback survey about tonight containing this…
“ 1.Before we ask you to rate our key match day touch points, is there anything specific you need us to address?
If you require a response or would like to discuss further please email fanservices@rochdaleafc.co.uk”
Like I said - lip service. | |
| |
| Fan services email on 23:00 - Oct 20 with 399 views | big_dave |
I had reason to email the club earlier in the season and I think I used this email address, didn't get a reply and ended up emailing the office. This was eventually replied to but am still awaiting a follow-up | | | |
| Fan services email on 00:56 - Oct 21 with 302 views | Shun |
I’ve actually just come on here to ask this very same question. I emailed on 12th September, received the automated reply about my query being answered within 14 days as per the club charter. The 14 days passed and I emailed again. Ruby Loynd replied with an apology and advised she has passed the query on to the relevant people. I’m still awaiting a reply. 39 days is a bit longer than 14. |  | | |
| |
By continuing to use the site, you agree to our use of cookies and to abide by our Terms and Conditions.