Reserved Stickers on Season Ticket Holder Seats.
The Club and Season Ticket Holders have the same ultimate goal on this issue – we
want people to sit in their allocated seats.
Furthermore, the Club NEEDS everyone to sit in their allocated seats because much of
our permitting, licensing, insurance and health and safety arrangements and protocols
are predicated on this.
We know that this doesn’t currently happen, but that needs to change.
The Club’s decision is not to put ‘reserved’ stickers on Season Ticket Holder’s seats this
season. There is a rationale for this decision, as follows:
- Placing reserved stickers on certain seats and not others gives the impression
that the other seats are not reserved, which is not the case – everyone has an
allocated seat. We now have over 1,000 regular supporters who purchase on a
match day and they are also entitled to expect to be able to sit in the seat they
have purchased.
- Reserved stickers cause confusion at non-season ticket games such as cup
games and women’s games.
- More generally, we would like to see a complete behavioural/mindset change
which results in all people entering the stadium sitting in their allocated seats,
not just not sitting in Season Ticket Holder’s seats.
We recognise that in order to effect the change we are hoping to see we need to take
various steps to INFORM and to ENFORCE, so that over time it becomes accepted as
standard – just as it is when you attend many other paid for seated events.
On that front, we intend to do the following:
1. Communicate with supporters via our social media channels and emails to
reiterate that everyone needs to sit in their allocated seat;
2. Inform supporters as they enter the stadium – verbally and via signage – that
everyone must sit in their allocated seat and if they are not, they should expect to
be moved and that anyone concerned should approach the nearest steward;
3. Brief our stewards consistently that they must be vigilant and proactive in
helping any supporters who need assistance because somebody has sat in their
seat;
4. Provide additional resource where possible to ensure there are sufficient
numbers of stewards/volunteers to help identify issues and enforce the policy.
Our hope is that these efforts – together with your support in spreading the message will
– over time – bring the change we need.
We intend to review the situation in 6 months’time to assess progress. |  |
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